Support
A small studio, answering its own mail
Something not working, a question about your subscription, or a game you would like us to build? Write to us. A person reads every message.
Common questions
Most answers are here already.
Playing
Do I need an account to play?
Yes. Playing needs an account, online or offline — your games, subscription, statistics and friends live on the account rather than on one phone, so they follow you when you change device. It is free, and takes an email address and a password.
Can I play without an internet connection?
Yes. Once you have signed in, every game plays fully offline against AI opponents, with no connection and no mobile data.
How do I play with friends?
Create a private table and share the invite code. Your friends open the app, tap Join Friends and Family, then Join by code. AI players can fill any seat nobody takes, so the game always starts.
Which phones does it run on?
iOS 16 and later, and Android 9 and later.
What languages is the app in?
The app is in English for now, with more languages coming. This website is in 8.
Trial, free games and Premium
What is in the free trial?
Everything Premium has, for 14 days: all 11 games, online play and private tables. It starts by itself the first time you open the app, and no card is needed.
What happens when the trial ends?
Nothing is charged. You keep any 3 card games of your choice, free and permanently, played offline against the computer. For now the free picks are card games only; games from other types may join the free tier in the future. Subscribe if you want the whole catalogue and online play.
Billing, cancelling or a refund
Subscriptions are sold and billed by the App Store or Google Play, and only they can cancel or refund one. Open your subscription settings on your device — the app's Manage subscription button goes straight there. Cancelling stops future renewals; you keep Premium until the paid period ends.
New phone, or Premium missing
Tap Restore purchases in Settings. Your subscription belongs to your Vanikar account, not to the device.
Can I change my 3 free games later?
No — the 3 free games are a one-time choice. Use the trial to try everything before you decide, or subscribe to unlock all of them.
What happens to my progress if I cancel?
It stays. Your history, statistics and achievements are kept, and you drop back to your 3 free games offline. Resubscribing restores the rest.
Your account
Does my account work for Chess by Vanikar too?
Yes. Chess uses the same Vanikar account, and a Card Games subscription includes it — as it will every board and strategy game we release. Chess plays in the browser at play.vanikar.games/chess; sign in there with the account you already have.
Can I use the same account on my phone and in a browser?
Yes — one Vanikar account covers both, and a subscription bought in the mobile app works in the browser too. Every game you have in the app is there as well. One thing to know: you can only be signed in one place at a time, so signing in somewhere else signs out the session still running elsewhere.
Changing your display name or avatar
Open My Profile from the menu in the app. Your email address comes from registration and cannot be changed there, so write to us if it needs to move.
Forgotten password
Tap Forgot password? on the sign-in screen and follow the email that arrives.
Deleting your account
You can delete it in the app, or write to us from the address on the account and we will do it. Deletion is permanent, and an active subscription has to be cancelled separately in your store settings.
Everything else
Are there ads?
No. Not in the trial, not in the free tier, not in Premium, and not later.
Voice chat is not working
Voice at the table runs through Discord. Check that the app has microphone permission on your phone, and that your Discord account is linked in the app.
What to include
None of it is required, but it turns a guess into a fix:
- Which game, and whether you were playing online or against the computer
- Your phone — iPhone or Android — and its OS version
- The app version, at the bottom of Settings → About
- What happened, and what you expected instead
- A screenshot, if you have one
Anything else
Press, business and legal enquiries go to info@vanikar.com.